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Bad communication, late delivery |
January 17, 2017 |
| Reviewer:
Steven from Irvine, CA United States
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I needed a rushed order on sweatshirts. I talked to somebody to make sure I selected the right production and shipping speeds in order to get it by the date I needed. They told me exactly what to put and confirmed I would have the jackets by that date. When the date came around and the jackets weren't delivered, I contacted Greek Life Threads again. This time, I was told that the production and shipping times were not guaranteed when an order is placed during a sale. I told them multiple times that I did not place my order during the sale, I placed it immediately after the sale has ended. They continued to tell me that production and shipping times were not guaranteed without any other explanation. Then, I was continuously ignored when asking what could be done to fix the situation. Whoever I was chatting with simply didn't reply to my messages. While he jackets themselves were perfect, they were weeks late and the communication was horrible.
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