Changing An Existing Order.
In the event you need to change an existing order, we need to hear from you as soon as possible; within 24 hours.  If the merchandise has already been entered into our system, it is unlikely we will be able to make any changes. In every possible case, we will do our best to accommodate you.

If you notify us of a change within 24 hours of order placement, likely we can make the change without any additional charges. 

If we are able to make a change to your order past 24 hours of order placement, there will be a $10 charge for any embroidery location changes and a $15 restocking fee for any size/color changes.  Substitutes for other items may fall under the $15 restocking fee condition as long as they are of equal or lesser value to the item originally purchased.  Changes to items that are higher price than the item originally purchased will constitute a $15 restocking fee plus any difference in price.
Please request an order change by clicking here.



Can I Cancel An Order?
To provide you with the fastest service possible, once an order is in production, it cannot be canceled. All orders are custom-made based on the customer's instructions at the time of ordering and as such, the customer is responsible for any costs incurred by greeklifethreads.com up to the point of cancellation. INDIVIDUAL orders cannot be canceled once we have ordered the garment(s) or product(s) for your order. In the rare occurrence that we can cancel your individual order their will be a 20% processing/re-stocking fee charged for doing so.
Please request a change in sizing of your garment.



I Chose The Wrong Size.
Wrong size returns are not accepted.  Changes to sizes on an existing order may be accepted with a $15 restocking fee if changes are received before garment has been embellished.

Please request an order change by clicking here.

Greek Life Threads Clothing Label

All garments will be labeled with Greek Life Threads or Custom Sash labels. They will be sewn on and are considered permanent. If you would NOT like your garment to be labeled, please put a note in the special instructions section of your order.

Colors.
Different computer displays and operating systems show colors in different manners.  Although colors on our website are accurate, your display resolution may cause them to be viewed differently.  If necessary we can send color swatches for approval through mail.  Please contact us for any coloring questions.

Note:

You may be responsible for local duties, tariffs or taxes.  Please check with your local post office regarding these rates.  Shipping rates might exceed what is quoted at time of checkout, we will contact you if there are any excess shipping charges.

High Quantity Discount Screen Print.
The high quantity discount applies to screen print orders based on the discount applied for your garment bearing the Greek Life Threads logo.  The logo can be incorporated in your existing design or displayed on the sleeve/hood/upper back.  If you prefer the logo not be placed on your garment, you may request to have your order modified accordingly.

Transit Time.
Standard shipping through Fedex Ground.  These are estimated shipping times, not exact shipping times.

Garment Care.
Any items with a pattern fabric should be dry cleaned.  These fabrics have too thin of a weave to sustain a washing machine, even if turned inside out.

FOIL CARE: Since foil is a naturally delicate print and you want it last as long as possible without cracking or peeling, you must be super careful on the care of the shirt as you don't want to throw it into the monstrous teeth of the washing machine.  Foil in general does not last as long as a screen printed shirt... its a very delicate substance. It is far by best to HAND wash and HANG dry.

Production Timing.
Only RUSH PRODUCTION time methods are guaranteed, if the item is not shipped out by the selected RUSH PRODUCTION time frame, the rush production charge ONLY will be refunded.  Standard production is merely an estimate.

Please request a status update on your order by clicking here.

Provided Fabric/Garments.
Greeklifethreads.com does not warranty any products/garments/fabrics provided by its customers. Greeklifethreads assumes you are allowed to use any fabric sent to us, please check to make sure you have the rights of use for the fabric before sending it to us. Greeklifethreads.com does not assume responsibility for any items which are lost by your choice of shipper.  Greeklifethreads.com does not warrant any items lost in shipping, however most shippers usually offer a credit for lost shipments.